Contact information
HEARTHLIN · CUSTOMER SUPPORT
Contact Information
We're here to help make your shopping experience comfortable, clear and enjoyable. Get in touch with our team whenever you need assistance.
1. Get in Touch with hearthlin
At hearthlin, we believe that thoughtful service is an important part of creating a comfortable home experience.
Whether you have a question about our furniture, need assistance with an order, want to learn more about delivery arrangements or require support after your purchase, our customer service team is available to help.
We welcome your questions, feedback and suggestions. Please use the contact information below to reach us.
Our Contact Details
BRAND NAME
hearthlin
BUSINESS ADDRESS
4-1-15-311 Higashinakajima,
Higashiyodogawa-ku, Osaka-shi,
Osaka 533-0033,
Japan
CUSTOMER SERVICE EMAIL
For orders, product questions, returns, refunds and general inquiries.
CUSTOMER SERVICE HOURS
Monday – Friday
9:00 AM – 5:00 PM
Emails received outside these hours will be reviewed during the next available business period.
2. What Can We Help You With?
Our customer service team can assist with a range of questions related to your shopping experience.
Orders & Purchases
Questions about placing an order, order confirmations, product availability, order information and order changes.
Shipping & Delivery
Assistance with delivery progress, shipping information, address corrections, large furniture deliveries and delivery arrangements.
Returns & Refunds
Questions about return eligibility, withdrawal requests, refund processing, exchanges and related procedures.
Product Information
Questions about furniture dimensions, product features, materials, finishes, product care and general specifications.
Product Issues & After-Sales Support
Assistance with damaged items, missing components, product defects or other concerns after delivery.
Privacy & General Inquiries
Questions about personal information, privacy requests, website policies and other general matters.
3. Contacting Us About an Existing Order
If your inquiry concerns an existing purchase, including the order number and relevant details in your message can help us identify the transaction and understand your request.
Where relevant, please provide:
- Your order number.
- The name or description of the product.
- The email address used when placing the order.
- A clear description of your question or concern.
- Relevant photographs or supporting information, where necessary.
For your privacy and security, please do not include complete payment card numbers, passwords or other highly sensitive authentication information in ordinary email messages.
4. Furniture Delivery & Access Assistance
We understand that receiving large furniture items may require additional planning, particularly for apartments, residential buildings and properties with limited access.
If you have questions about whether a product can fit through your entrance, hallway, elevator or staircase, we recommend reviewing the product dimensions and measuring the relevant access areas before ordering.
You may also contact our customer service team if you need clarification about the standard delivery service described for your order.
Please note that assembly, installation, upstairs carrying, room-of-choice placement and removal of old furniture are not automatically included in standard delivery unless expressly stated as part of the purchased service.
5. Customer Service Communication
We aim to provide clear, courteous and helpful communication throughout your shopping experience.
Our customer service team reviews incoming inquiries during the stated business hours and works to address customer questions as promptly as reasonably possible.
The time needed to resolve an inquiry may depend on its nature, the information available and whether additional order or delivery details are required.
For questions involving returns, refunds, damaged products or delivery issues, please refer to the relevant store policy for detailed procedures and applicable conditions.
6. Our Commitment to Customer Care
At hearthlin, we believe that a comfortable home begins with thoughtful choices and continues with dependable customer support.
We value the trust our customers place in our brand and aim to make every interaction clear, respectful and helpful.
Whether you are exploring our furniture collection, preparing for a delivery or seeking assistance after a purchase, we welcome the opportunity to help.
Your questions and feedback help us better understand customer needs and improve the way we serve our community.
7. Important Contact Information
Please use the following official contact details for inquiries relating to hearthlin and our online store.
Brand Name:
hearthlin
Business Address:
4-1-15-311 Higashinakajima,
Higashiyodogawa-ku, Osaka-shi,
Osaka 533-0033,
Japan
Email Address:
gloqora@hearthlin.com
Telephone:
+81 (708) 926 98 36
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Service Availability:
Our customer service team is available during the stated business hours. Emails received outside these hours will be reviewed during the next available business period.
We'd Love to Hear from You
Have a question or need assistance? Our team looks forward to hearing from you.
hearthlin
Thoughtful Living. Comfortable Spaces.
Thank you for being part of hearthlin.