Legal notice
HEARTHLIN · LEGAL INFORMATION
Legal Disclaimer
Important information about our website, products, services and the terms governing your use of hearthlin.
1. General Legal Information
Welcome to hearthlin. This Legal Disclaimer provides important information regarding the use of our website, the presentation of our products and the general limitations applicable to the information and services made available through our online store.
The content on this website is provided for general informational and shopping purposes. It is intended to help customers understand our furniture products, product characteristics, shopping procedures and related services.
Although we make reasonable efforts to maintain accurate and useful information, certain content may occasionally contain errors, omissions or information that requires updating.
By accessing or using this website, you acknowledge that you have had the opportunity to review this disclaimer together with our Terms of Service and other applicable website policies.
2. Product Information & Descriptions
We make reasonable efforts to ensure that product descriptions, specifications, features, dimensions and other information displayed on our website are clear and accurate.
However, product information may occasionally be affected by technical errors, formatting differences, information updates or other circumstances.
Customers are encouraged to review the available product descriptions, measurements, materials and other specifications carefully before placing an order.
If you notice information that appears incorrect or inconsistent, please contact our customer service team for clarification.
Nothing in this section is intended to exclude responsibility for materially inaccurate product descriptions or limit any applicable consumer rights.
3. Product Images, Colors & Visual Representation
We aim to present our furniture and home products through clear photographs and visual materials that help customers understand their appearance and design.
However, the appearance of a product on your screen may differ slightly from the physical item you receive.
Possible reasons include:
- Differences in screen brightness, color calibration and display technology.
- Photography lighting, shadows and image processing.
- Natural variations in materials and surface finishes.
- Changes in product presentation or updated product photographs.
We encourage customers to review written specifications alongside product images when making purchasing decisions. Minor visual differences do not automatically indicate that a product is defective or incorrectly supplied.
4. Natural Materials & Product Dimensions
Many furniture products incorporate materials with natural characteristics. These materials may display individual variations that contribute to the appearance and character of each item.
Wood and Natural Grain
Natural wood may vary in color, grain patterns, texture, knots and surface markings. Individual products may therefore differ slightly from one another.
Fabric and Upholstery
Fabric and upholstery materials may display subtle variations in texture, appearance and finish depending on the material and manufacturing process.
Product Measurements
Product dimensions are provided as guidance. Minor measurement variations may occur due to production methods, material characteristics and measurement techniques.
These characteristics should be considered when selecting furniture and planning the available space in your home.
Natural variations do not automatically indicate a product defect. However, substantial deviations from the stated specifications or other conformity issues will be assessed appropriately.
5. Prices, Promotions & Product Availability
We make reasonable efforts to display accurate product prices, promotional information, shipping charges and availability details.
However, errors or inconsistencies may occasionally occur due to technical issues, system updates, data entry errors or other circumstances.
Product availability may change without prior notice depending on inventory and fulfillment conditions.
Promotional offers, where available, may be subject to the conditions displayed with the relevant offer.
If a material pricing or product listing error is identified, we may take appropriate action in accordance with our Terms of Service and applicable law.
Any applicable shipping fee will be displayed during checkout before the purchase is completed. All applicable taxes and related charges are included in the product prices as described in our store policies.
6. Website Content & Intellectual Property
Unless otherwise indicated, the content published on the hearthlin website is owned by us, licensed to us or used with appropriate authorization.
Website content may include:
- Brand names, logos and visual identity elements.
- Product images, photographs and illustrations.
- Written descriptions, articles and editorial content.
- Website layouts, graphic elements and visual designs.
- Digital materials, software and website functionality.
These materials may be protected by copyright, trademark and other intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes.
Unless expressly authorized by us or permitted by applicable law, you may not reproduce, distribute, modify, publish, commercially exploit or otherwise use protected website content without appropriate permission.
7. User-Submitted Content & Reviews
Our website may provide opportunities for customers to submit reviews, ratings, feedback, comments, photographs or other content.
You are responsible for ensuring that any content you submit is accurate to the best of your knowledge and does not violate applicable law or the rights of another person.
You should not submit content that:
- Contains false, deceptive or misleading information.
- Infringes another person's copyright, trademark or other rights.
- Contains unlawful, abusive, defamatory or threatening material.
- Discloses another person's private or confidential information without authorization.
- Contains malicious code or harmful technical material.
By voluntarily submitting content, you grant hearthlin a non-exclusive, royalty-free license to use, reproduce and display that content in connection with operating, presenting and promoting our products and services, to the extent permitted by applicable law.
This does not transfer ownership of your original content to us or override applicable privacy, publicity or intellectual property rights.
8. External Websites & Third-Party Services
Our website may contain links to external websites, third-party applications or other online services for informational or functional purposes.
These external websites and services may operate independently of hearthlin and may have their own terms of use, privacy policies and operational practices.
We do not control the content, availability, security or privacy practices of independent third-party websites.
Accessing an external website or using a third-party service is subject to the applicable terms and conditions established by that provider.
We encourage you to review the relevant policies before submitting personal information or engaging in transactions through external services.
9. Website Availability & Technical Limitations
We make reasonable efforts to maintain the availability and functionality of our website.
However, temporary interruptions or limitations may occur due to maintenance, software updates, technical problems, network interruptions, hosting issues or other circumstances.
Certain website features may be modified, updated, temporarily suspended or discontinued when reasonably necessary for operational, technical or security reasons.
We do not guarantee uninterrupted access or that every website feature will always operate without errors. Any applicable legal obligations concerning the services we provide remain unaffected.
10. Product Use & Safety Information
Furniture should be assembled, installed, positioned and maintained in accordance with the applicable product instructions and intended use.
Customers should take appropriate care when:
- Assembling furniture and securing the relevant components.
- Positioning large or heavy furniture in the intended space.
- Using wall-mounted or other installation-dependent products.
- Moving furniture or handling heavy components.
- Cleaning and maintaining different materials and finishes.
- Using outdoor furniture in accordance with its intended conditions.
Where product-specific safety or assembly instructions are provided, customers should review and follow those instructions before use.
General information on our website should not replace product-specific instructions or appropriate professional assistance where necessary.
11. Shipping & Delivery Information
Delivery estimates and shipping arrangements displayed on our website are provided to help customers plan their purchases.
Order processing generally takes approximately 1–3 days, while estimated delivery generally takes approximately 5–8 days after dispatch.
Actual delivery times may vary depending on product preparation, destination and delivery arrangements.
Customers purchasing large furniture items should review access conditions, including doorways, corridors, elevators, staircases and available turning space.
For full information about shipping fees, delivery coverage, delivery arrangements and related procedures, please review our Shipping & Delivery Policy.
12. Disclaimer of Warranties
To the extent permitted by applicable law, information and general website services are provided on an "as available" basis.
We make reasonable efforts to provide useful product information and maintain website functionality, but we do not guarantee that all website content will always be complete, current, uninterrupted or free from technical errors.
We do not make absolute guarantees regarding website availability, uninterrupted access, technical performance or the suitability of every product for every individual purpose.
Any disclaimer of implied warranties will apply only to the extent that such disclaimers are permitted under applicable law.
Nothing in this disclaimer excludes express product commitments, mandatory statutory warranties or consumer protections that cannot legally be excluded or restricted.
13. Limitation of Liability
To the extent permitted by applicable law, hearthlin will not be liable for indirect, incidental, special, exemplary or consequential losses arising from the use of our website or general online services where such liability may lawfully be excluded.
This may include certain losses resulting from website interruptions, technical failures, unauthorized third-party activities or circumstances beyond our reasonable control.
Nothing in this section is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.
We do not intend to limit any consumer rights or remedies concerning defective products, inaccurate descriptions, non-delivery or other matters protected by mandatory consumer protection requirements.
Any limitation of liability will be interpreted only to the extent permitted by the laws applicable to the relevant transaction.
14. Events Beyond Reasonable Control
Certain circumstances may affect the operation of our website, order processing or delivery arrangements beyond our reasonable control.
Such circumstances may include:
- Severe weather or natural events.
- Transportation or infrastructure disruptions.
- Unexpected technical or communication failures.
- Government restrictions or other official measures.
- Other events outside our reasonable control.
Where such circumstances affect an order or service, we will take reasonable steps to communicate relevant information and review available arrangements.
This section does not automatically excuse any obligation or limit any consumer remedy that remains applicable under law.
15. Consumer Protection & Statutory Rights
Customers may have rights and remedies under applicable federal, state and other consumer protection laws.
These rights may concern product quality, accurate descriptions, warranties, delivery, refunds, privacy and other aspects of a consumer transaction.
The availability and scope of these protections may vary depending on the customer's location and the circumstances of the purchase.
Nothing in this Legal Disclaimer, our website content or other store policies is intended to waive, exclude or restrict any legal right that cannot lawfully be waived, excluded or restricted.
Where a provision of this disclaimer conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail to the extent of that conflict.
16. Applicable Law & Legal Interpretation
The interpretation of this Legal Disclaimer and any matter arising from the use of our website may be subject to applicable laws and mandatory legal requirements.
The applicable legal framework may depend on the customer's location, the nature of the transaction and other relevant circumstances.
No specific U.S. state, exclusive court, arbitration institution or mandatory arbitration procedure is designated by this disclaimer.
Nothing in this section is intended to deprive customers of mandatory consumer protections or legally available remedies.
17. Updates to This Legal Disclaimer
We may revise or update this Legal Disclaimer from time to time to reflect changes in our website, business practices, products or applicable legal requirements.
Any revised version will be published on this page.
Where additional notice or consent is required by applicable law, we will take the appropriate steps.
We encourage customers to review this page periodically to remain informed about the information and conditions applicable to their use of our website.
18. General Legal Notice
This Legal Disclaimer is intended to provide general information about hearthlin, our website and the conditions surrounding the use of our online store.
It does not constitute legal, financial, technical or professional advice.
Although we make reasonable efforts to maintain accurate information, customers should review relevant product specifications, order details and applicable policies before making purchasing decisions.
For specific questions concerning a product, transaction or legal matter, please contact our customer service team or seek appropriate independent professional advice where necessary.
Contact hearthlin
If you have questions about this Legal Disclaimer, our website, product information or any related matter, please contact our customer service team.
Brand: hearthlin
Address:
4-1-15-311 Higashinakajima,
Higashiyodogawa-ku, Osaka-shi,
Osaka 533-0033,
Japan
Email:
gloqora@hearthlin.com
Phone:
+81 (708) 926 98 36
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Service Availability:
Our customer service team is available during the stated business hours. Emails received outside these hours will be reviewed during the next available business period.
hearthlin
Thoughtful Living. Comfortable Spaces.
Thank you for choosing hearthlin.