HEARTHLIN · SHIPPING & DELIVERY

Shipping & Delivery Policy

From checkout to your doorstep, we aim to make every delivery clear, convenient and thoughtfully arranged.

1. Introduction

At hearthlin, we understand that furniture and home furnishings are an important part of creating a comfortable living space. We want your shopping experience to be straightforward, from placing an order to receiving your products.

This Shipping & Delivery Policy explains our delivery coverage, order processing times, estimated delivery times, shipping charges and important delivery arrangements.

By placing an order through our online store, you acknowledge that you have had the opportunity to review the delivery information provided in this policy and during checkout.

2. Shipping Destinations

hearthlin currently provides shipping services within the United States.

Available delivery destinations are determined by the shipping options supported at checkout. You may enter your shipping address during the ordering process to check whether delivery is available for your location.

If a destination cannot be accepted by our checkout system, the order cannot be completed for that address through the online store.

Please ensure that your delivery address is complete and accurate before submitting your order. Incorrect or incomplete address information may affect the delivery arrangement.

3. Order Processing & Estimated Delivery Time

Our delivery process consists of two stages: order processing and transportation to your delivery address.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the product, destination and delivery arrangements.

4. Shipping Fees & Free Shipping Conditions

We aim to keep delivery charges simple and transparent. The applicable standard shipping fee is determined by the total order value.

How the threshold works: Orders with a qualifying total value of €129.99 or above receive free standard shipping. Orders below this threshold are charged a standard shipping fee of €7.99.

Shipping fee display: Any applicable shipping fee will be displayed during checkout before you complete your purchase.

Taxes and related charges: All applicable taxes and related fees are included in the product prices displayed on our website.

You will not be required to pay additional taxes or related charges beyond the amounts disclosed during checkout.

5. Order Confirmation & Processing

After successfully placing an order, you will receive an order confirmation through the contact information provided during checkout, where applicable.

Our processing stage generally takes approximately 1–3 days. During this stage, your order information is reviewed and the products are prepared for dispatch.

To help avoid unnecessary delays, please make sure that the following details are accurate:

• Your full recipient name.
• Your complete delivery address.
• Your apartment, unit or building information, where applicable.
• Your contact email address and telephone number.

If we identify an issue with the information required to process your order, we may contact you to clarify the details before proceeding.

6. Dispatch & Delivery Updates

Once your order has completed processing and is ready for dispatch, the delivery process will begin.

Where shipment tracking information is available, it may be provided through an order update or other relevant communication.

Please note that tracking information may not always become available immediately after dispatch. Initial tracking updates may take time to appear as shipment information is registered and updated.

We recommend checking your email and any available order updates for delivery information.

If you have questions about the progress of your order, please contact us with your order number so that our customer service team can assist you.

7. Large Furniture Delivery & Access Preparation

Furniture products may be larger and heavier than ordinary household parcels. Preparing the delivery location in advance can help reduce access difficulties and make the delivery process more convenient.

Before placing your order, we strongly recommend measuring the available access areas and comparing them with the product dimensions.

Important Measurements to Check

• Main entrance doors and apartment doorways.
• Hallways, corridors and narrow passageways.
• Elevator door width, height and interior capacity.
• Staircase width, ceiling clearance and landing areas.
• Corners, turning spaces and other restricted access points.
• The available space in the room where the furniture will be placed.

Please consider the complete packaged dimensions where available, rather than relying only on the assembled product dimensions.

If you are uncertain whether an item can pass through your available access points, we recommend checking the measurements carefully before completing your purchase.

8. Apartment & Residential Building Deliveries

For apartment buildings, condominiums and other shared residential properties, customers should consider the access conditions and delivery arrangements applicable to their building.

Before delivery, please check:

• Whether the building entrance can accommodate the product packaging.
• Whether elevators are available and suitable for the furniture dimensions.
• Whether building management requires advance delivery arrangements.
• Whether there are restrictions on delivery access, loading areas or shared spaces.
• Whether additional assistance is needed to prepare the intended delivery area.

Please provide complete apartment, unit and building details during checkout to help avoid address-related issues.

Any special access arrangements should be discussed with our customer service team before delivery whenever possible.

9. Standard Delivery & Additional Services

The standard delivery service includes the delivery arrangements specified during checkout or in the relevant order information.

Unless expressly stated as part of the purchased service, standard delivery does not automatically include:

• Carrying furniture upstairs.
• Delivery into a specific room or designated indoor location.
• Furniture assembly or installation.
• Wall mounting or other specialized installation work.
• Removal or disposal of old furniture or packaging materials.

White-glove delivery or other enhanced services are included only where they are expressly offered and confirmed as part of the order.

Please review the delivery service description at checkout carefully if you require any additional assistance beyond standard delivery.

10. Delivery Delays

Although we aim to process orders and arrange delivery within the estimated timeframes, unexpected circumstances may occasionally affect delivery progress.

Potential causes of delay may include:

• Unexpected order processing or product preparation issues.
• Delivery scheduling or destination-related difficulties.
• Incorrect or incomplete delivery information.
• Weather conditions or other transportation disruptions.
• Other circumstances affecting the delivery process.

If your order appears to be delayed beyond the estimated timeframe, please contact us with your order number.

We will review the available order and delivery information and provide assistance regarding the next steps.

Estimated delivery dates are not absolute guarantees. However, nothing in this section limits any rights or remedies available to you under applicable consumer protection laws concerning delayed or undelivered orders.

11. Delivery Rescheduling & Failed Delivery Attempts

If you need to change a delivery arrangement, please contact our customer service team as early as possible.

Rescheduling requests will depend on the current delivery status and the arrangements available for your order.

If delivery cannot be completed because the delivery location is inaccessible, the address is incomplete or other necessary delivery conditions have not been met, a new delivery arrangement may be required.

If you are unavailable at the agreed delivery time, please contact us to discuss the available options.

Any potential consequences of a failed delivery attempt will be assessed according to the actual circumstances, the agreed service and applicable law.

We will not impose undisclosed delivery or rescheduling charges.

12. Incorrect Shipping Address

Customers are responsible for reviewing the shipping address and contact information before completing an order.

If you discover an error after placing an order, please contact us immediately with your order number and the corrected information.

We will review whether the address can still be updated based on the order's processing and dispatch status.

Once an order has been dispatched or entered a later stage of delivery, address changes may no longer be possible.

If incorrect information affects delivery, we will review the circumstances and communicate the available options in accordance with applicable law.

13. Receiving & Inspecting Your Order

When your order arrives, we recommend checking the external packaging and the delivered items as soon as reasonably possible.

Where possible, please check:

• Whether the delivered packages appear intact.
• Whether there are visible signs of damage to the packaging.
• Whether the delivered products correspond to your order.
• Whether the included components and accessories are present.

If you notice visible damage, missing components or an incorrect item, please take photographs of the product and packaging where possible.

Contact our customer service team with your order number and a description of the issue so that we can review the situation.

Any recommended inspection or reporting procedure does not waive or reduce mandatory consumer rights under applicable law.

14. Damaged, Defective or Missing Items

We understand that receiving damaged or incomplete furniture can be disappointing. If an item arrives damaged, defective, incorrect or with missing parts, please contact us so that we can help.

To help us assess your request, please provide:

• Your order number.
• The name of the affected product.
• A clear description of the damage or missing component.
• Photographs of the affected area.
• Photographs of the external packaging and protective materials, where relevant.

Depending on the nature of the issue, possible solutions may include supplying missing parts, arranging a repair, providing a replacement item or component, or issuing an appropriate refund.

Each case will be reviewed individually, taking into account the product condition, order details and applicable consumer protection requirements.

15. Refused Deliveries & Undelivered Orders

If you refuse a delivery, please contact our customer service team as soon as possible and explain the reason.

A refused delivery does not automatically constitute an approved return, a completed order cancellation or a valid withdrawal notification.

If an order cannot be delivered or is returned following a failed delivery attempt, we will review the circumstances and contact you regarding the available arrangements.

Any refund, return shipping responsibility or other applicable outcome will be assessed according to the reason for the failed delivery, the relevant order terms and applicable law.

Nothing in this section is intended to limit any legal rights available to customers in cases of non-delivery or improper fulfillment.

16. Order Cancellation Before Delivery

If you wish to cancel an order before it arrives, please contact us as soon as possible.

Cancellation requests are reviewed according to the current status of the order.

• Before processing: We will review whether the order can be cancelled before preparation begins.
• During processing: Cancellation may depend on the preparation stage and product characteristics.
• After dispatch: The order may need to be handled through the applicable return and withdrawal process.

Please note that a cancellation request is not confirmed until we communicate the result. Applicable statutory cancellation and withdrawal rights remain unaffected.

17. Returns & Refunds Related to Delivery

If you wish to return a delivered product, you may be eligible for our 14-day return and withdrawal arrangement, subject to the conditions described in our Returns & Refund Policy.

For eligible withdrawals, the refund includes all payments received from you, including the cost of the least expensive standard delivery option offered for the original order.

We will reimburse eligible payments within 14 days of receiving your withdrawal notification. Reimbursement may be withheld until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Our estimated refund processing time is 3–5 days. After the refund is issued, the bank or payment provider may require an additional 5–10 days for the funds to appear in your account.

Please refer to our Returns & Refund Policy for full information about return eligibility, procedures, shipping costs and refund arrangements.

18. Natural Product Characteristics

Furniture made with natural materials may display individual differences in color, texture, grain patterns and surface characteristics.

These differences may be particularly noticeable in wood and other natural finishes.

Product appearance may also vary slightly depending on photography conditions, lighting and screen settings.

Minor dimensional variations may occur as a result of manufacturing processes and measurement methods.

These natural characteristics do not automatically indicate a delivery problem or product defect. However, substantial discrepancies or products that do not conform to the order will be assessed appropriately.

19. Delivery Information & Customer Responsibilities

To help ensure a smooth delivery experience, customers are encouraged to:

• Provide complete and accurate shipping information.
• Check the product dimensions and available access space before purchasing.
• Review delivery updates and any relevant communications.
• Arrange appropriate building access where necessary.
• Ensure that the delivery location is reasonably accessible.
• Contact us promptly if an order or delivery issue occurs.

We appreciate your cooperation in helping us coordinate a smooth and efficient delivery process.

20. Consumer Rights & Legal Disclaimer

This Shipping & Delivery Policy is intended to explain our general delivery arrangements and customer support procedures.

Delivery estimates are provided for reference and do not override mandatory legal obligations relating to order fulfillment or delivery.

Consumer rights and legal requirements may differ depending on the customer's location and the circumstances of the transaction.

Nothing in this policy is intended to exclude, restrict or waive any statutory consumer right, remedy or legal protection that cannot lawfully be excluded, restricted or waived.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict.

Need Help With Your Delivery?

Whether you have a question about shipping costs, delivery timing, furniture access or an existing order, our customer service team is here to help.

hearthlin

Thoughtful Living. Comfortable Spaces.

Thank you for choosing hearthlin.