HEARTHLIN · TERMS & CONDITIONS

Terms of Service

Clear terms for a thoughtful shopping experience. Please review the following terms before using our website or placing an order with hearthlin.

1. Introduction & Acceptance of Terms

Welcome to hearthlin. These Terms of Service govern your access to and use of our website, online store, products and related services.

Throughout these terms, the words "we," "us" and "our" refer to hearthlin. The words "you" and "your" refer to any individual or entity accessing our website, browsing our products or purchasing goods through our online store.

By accessing our website, placing an order or otherwise using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by the provisions applicable to your use.

If you do not agree with these terms, please discontinue use of the website and do not proceed with a purchase.

2. Eligibility & Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you use our website on behalf of another individual or organization, you represent that you are authorized to act on their behalf and accept these terms where applicable.

You agree not to use our website or services to:

• Engage in unlawful, fraudulent or deceptive activities.
• Violate applicable laws, regulations or third-party rights.
• Attempt to gain unauthorized access to our website, systems or accounts.
• Transmit malicious software, harmful code or disruptive materials.
• Interfere with the security, functionality or normal operation of our online store.
• Use automated systems to improperly collect information or interfere with website operations.
• Submit false, misleading, abusive or otherwise unlawful information.

We reserve the right to take reasonable action in response to suspected misuse of our website, subject to applicable law.

3. Product Information & Descriptions

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, measurements and other information on our website.

However, certain product characteristics may vary due to manufacturing processes, natural materials, photography conditions and individual display settings.

Natural Material Variations

Wood and other natural materials may display differences in grain patterns, texture, color, surface markings and other characteristics. These variations are part of the nature of the materials and do not automatically indicate a defect.

Product Photography and Display

Product colors and appearances may differ slightly from the images displayed on your screen due to lighting conditions, photography techniques, monitor settings and device configurations.

Product Dimensions

Measurements and dimensions are provided as product guidance. Minor measurement variations may occur due to materials, production methods or measurement techniques.

We do not intend these general variations to limit your rights concerning materially inaccurate descriptions, defective goods or products that do not conform to the order.

4. Orders & Order Acceptance

When you place an order through our website, you are submitting a purchase request for the products selected in your shopping cart.

An order confirmation or automated email acknowledging receipt of your order does not necessarily mean that the order has been finally accepted or fulfilled.

We reserve the right to review an order and, where reasonably necessary and permitted by applicable law, decline, limit or cancel it for reasons including:

• Product availability or inventory discrepancies.
• Pricing, description or technical listing errors.
• Suspected fraudulent, unauthorized or unusual transactions.
• Incomplete, inaccurate or unverifiable order information.
• Delivery restrictions or circumstances that prevent fulfillment.
• Other legitimate operational or legal reasons.

If an order is cancelled after payment has been collected, any applicable refund will be arranged through the original payment method or another legally permitted method.

Where an order is declined or cancelled, we will provide relevant information where reasonably possible and as required by applicable law.

5. Prices, Currency & Pricing Errors

Product prices are displayed on the relevant product pages and during checkout. The currency shown at checkout is the applicable currency for the transaction.

We make reasonable efforts to ensure that product prices, discounts, delivery charges and other checkout information are accurate.

However, errors may occasionally occur due to technical issues, system updates, incorrect product data or other circumstances.

If we identify a material pricing or listing error before an order is accepted or fulfilled, we may contact you to clarify the discrepancy or take appropriate action permitted by applicable law.

If an order must be cancelled due to a material pricing error, any payment already collected for that cancelled order will be refunded as required by applicable law.

All applicable taxes and related charges are included in the displayed product prices according to the pricing information provided by hearthlin. Any shipping fee applicable to your order will be shown during checkout before the order is completed.

6. Payments & Payment Authorization

By submitting an order, you authorize the applicable payment service provider and relevant payment processing parties to process the payment information associated with your transaction.

You represent that the payment method used is valid and that you are authorized to use it for the purchase.

Payment authorization, verification, transaction approval and settlement may be handled by third-party payment service providers under their own applicable terms and privacy policies.

We do not guarantee that every payment method or transaction will be accepted. Payment authorization may be declined or delayed by the relevant payment provider or financial institution.

If a payment cannot be completed, we may be unable to process or fulfill the relevant order until the payment issue has been resolved.

You are responsible for ensuring that the billing information and payment details submitted during checkout are accurate and up to date.

7. Shipping, Delivery & Large Furniture Orders

hearthlin provides delivery services within the United States, subject to the destinations available at checkout.

Order Processing and Estimated Delivery

The estimated order processing time is approximately 1–3 days, and the estimated delivery time is approximately 5–8 days after dispatch. These are estimates and may vary depending on product availability, destination and delivery arrangements.

Shipping Charges

Orders with a total value of €129.99 or more qualify for free standard shipping. Orders below €129.99 are subject to a €7.99 standard shipping fee. Applicable shipping charges will be displayed during checkout.

Furniture Access and Delivery Conditions

Before purchasing large furniture, please check doorways, hallways, elevators, staircases, turning spaces and other access restrictions to ensure that the products can reasonably be transported to the intended location.

Apartment Deliveries

Customers should consider building access rules, elevator availability, shared entrance restrictions and any delivery arrangements required by their property management.

Standard and Enhanced Delivery Services

Standard delivery covers the service described at checkout or in the order confirmation. Carrying items upstairs, room-of-choice placement, assembly, installation and removal of old furniture are not included unless expressly stated as part of the purchased service.

White-Glove Delivery

Enhanced or white-glove delivery services are only included where specifically offered and confirmed in the relevant order.

Please refer to our Shipping Policy for further information about delivery arrangements, delays, failed delivery attempts and related procedures.

8. Order Changes, Cancellations & Returns

If you wish to modify or cancel an order, please contact our customer service team as soon as possible.

Whether an order can be modified or cancelled depends on its current processing, preparation and shipping status.

Orders that have already entered fulfillment or been dispatched may need to be handled through the applicable return process.

We offer a 14-day return and withdrawal period for eligible purchases, subject to the conditions described in our Returns & Refund Policy and any applicable mandatory consumer rights.

Certain custom-made, clearance or final-sale products may be excluded from standard voluntary change-of-mind returns where permitted by applicable law. These exclusions do not remove any mandatory rights relating to defective, damaged or incorrectly supplied goods.

For detailed information about return eligibility, refund processing, return shipping costs and withdrawal procedures, please review our Returns & Refund Policy.

9. Product Quality, Defects & Warranty

We aim to provide products that correspond to their descriptions and specifications.

If you receive an item that is damaged, defective, incomplete or materially different from what you ordered, please contact us with your order number, a description of the issue and relevant photographs where appropriate.

Depending on the circumstances, available resolutions may include replacement components, repair, replacement products or an appropriate refund.

Any express product warranty will be described in the relevant product information or separate warranty documentation.

No specific warranty duration or additional warranty coverage is created by these Terms of Service unless expressly stated in applicable warranty documentation.

Nothing in these terms is intended to exclude or restrict any mandatory consumer rights, statutory warranties or remedies that apply under relevant law.

10. Intellectual Property Rights

All content made available on our website, unless otherwise indicated, is owned by hearthlin, licensed to us or otherwise used with appropriate authorization.

This content may include:

• Brand names, logos and visual identity elements.
• Product photographs, illustrations and graphic materials.
• Written content, descriptions and editorial materials.
• Website layouts, design elements and visual compositions.
• Software, website functionality and other digital materials.

These materials may be protected by copyright, trademark and other intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Unless expressly authorized by us or permitted by applicable law, you may not reproduce, distribute, modify, republish, publicly display, commercially exploit or otherwise use our protected content without prior permission.

11. User Content, Reviews & Submissions

You may have the opportunity to submit reviews, ratings, comments, suggestions, photographs or other content through our website or related services.

By submitting content, you represent that:

• You own the content or have the necessary rights and permissions to submit it.
• Your submission does not unlawfully infringe the intellectual property, privacy or other rights of another person.
• Your submission is not fraudulent, defamatory, misleading, unlawful or otherwise harmful.
• Your submission does not contain malicious code or unauthorized personal information belonging to another person.

To the extent permitted by applicable law, you grant hearthlin a non-exclusive, royalty-free license to use, reproduce, display and distribute content you voluntarily submit in connection with operating, presenting and promoting our products and services.

This license is subject to applicable privacy, publicity and intellectual property rights and does not transfer ownership of your original content to us.

We reserve the right to review, moderate or remove user submissions where reasonably necessary, subject to applicable law.

12. Third-Party Services & External Links

Our website may include or rely on third-party services, applications, payment systems, shipping tools, social media features or external websites.

These services may operate under separate terms, privacy policies and service conditions.

We do not control the independent operation, availability, content or policies of third-party services.

Your use of a third-party website or service is subject to the terms and conditions established by that provider.

We encourage you to review the relevant third-party terms and privacy notices before using external services or submitting information to them.

13. Website Availability & Technical Limitations

We make reasonable efforts to keep our website available and functioning properly.

However, access may occasionally be interrupted or limited due to maintenance, updates, technical problems, hosting issues, network interruptions or circumstances beyond our reasonable control.

We may modify, update, suspend or discontinue certain website features or services when reasonably necessary for operational, security or business reasons.

We will take reasonable steps to minimize disruption where practicable, while preserving any obligations imposed by applicable law.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and general website-related services are provided on an "as available" basis.

We make reasonable efforts to provide useful and accurate information, but we do not guarantee that every website feature, page, description or digital service will always be uninterrupted, error-free or available at all times.

We do not make absolute guarantees regarding website availability, uninterrupted access, technical performance or the suitability of every product for every individual purpose.

Any disclaimer of implied warranties will apply only to the extent such disclaimers are permitted under applicable law.

Nothing in this section excludes express product commitments or mandatory statutory warranties and consumer protections that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, hearthlin will not be responsible for indirect, incidental, special, exemplary or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

This may include certain losses arising from website interruptions, unauthorized third-party activities, technical failures or circumstances outside our reasonable control.

Nothing in these terms is intended to exclude or restrict liability that cannot legally be excluded or restricted, including liability where such exclusion would be prohibited by applicable consumer protection law.

We do not intend to limit any rights or remedies available to consumers under mandatory applicable law in relation to defective products, inaccurate product descriptions, non-delivery or other legally protected claims.

Any legally permissible limitation of liability will be interpreted only to the extent allowed by the law applicable to the relevant transaction.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable expenses arising directly from your unlawful use of our website, your material violation of these terms or your infringement of another person's rights.

This provision does not apply where such responsibility would be prohibited by applicable law.

Nothing in this section requires a consumer to waive statutory rights or accept liability that cannot legally be imposed under applicable consumer protection rules.

17. Dispute Resolution

If you have a question, concern or dispute regarding an order, product or service, we encourage you to contact our customer service team first so that we can review the matter and attempt to find an appropriate resolution.

You may contact us at gloqora@hearthlin.com and provide your order number, a description of the issue and any relevant supporting information.

We will review disputes in good faith and communicate with customers regarding available next steps.

Any formal dispute resolution procedure, including negotiation, mediation or arbitration, will be subject to a separate valid agreement or applicable legal requirements.

No mandatory arbitration requirement, waiver of class action rights, specific arbitration institution, arbitration location or exclusive dispute resolution forum is created by this section.

Nothing in these terms prevents you from exercising consumer rights or seeking remedies through courts or other legally available procedures where permitted by applicable law.

18. Governing Law & Jurisdiction

These Terms of Service and any dispute arising from the use of our website, purchase of our products or related services will be interpreted subject to applicable laws and consumer protection requirements.

The governing law and jurisdiction applicable to a particular transaction may depend on the parties involved, the customer's location, the nature of the transaction and mandatory legal rules.

No specific U.S. state has been designated as the exclusive governing-law jurisdiction in this policy.

Nothing in this section is intended to deprive consumers of mandatory protections or legal rights available under the laws applicable to their transactions.

19. Severability & No Waiver

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.

Any invalid or unenforceable provision will be interpreted or limited only to the extent necessary to comply with applicable law, where legally permitted.

Our failure to exercise or enforce a particular right or provision does not automatically constitute a waiver of that right or provision.

20. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business operations, products, website features or applicable legal requirements.

When updated terms are published, the revised version will be made available on this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that require such action.

Your continued use of our website after revised terms become effective may constitute acceptance of the updated terms to the extent permitted by applicable law. Any rights arising from orders already placed will remain subject to applicable contractual and statutory protections.

21. Entire Agreement & Policy Interpretation

These Terms of Service, together with the applicable policies and notices published on our website, describe the general conditions governing your use of our online store.

If there is a conflict between these terms and a separate written agreement applicable to a particular transaction, the relevant agreement will be considered to the extent permitted by applicable law.

Our Shipping Policy, Returns & Refund Policy and Privacy Policy provide additional information about specific aspects of our services.

Nothing in these terms is intended to override mandatory legal requirements or consumer rights that cannot legally be waived.

22. Legal Disclaimer

These Terms of Service are intended to provide customers with a clear explanation of the general conditions for using the hearthlin website and purchasing products through our online store.

This document is not legal advice and does not constitute a guarantee that every provision satisfies all legal requirements applicable to every transaction or jurisdiction.

Consumer protection, privacy, product liability, warranty and commercial laws may differ depending on the customer's location and the circumstances of the transaction.

Where any provision conflicts with a mandatory legal requirement, the applicable mandatory requirement will prevail to the extent of that conflict.

Contact hearthlin

If you have questions about these Terms of Service, an order, our products or any aspect of our online store, please contact our customer service team.

hearthlin

Thoughtful Living. Comfortable Spaces.

Thank you for choosing hearthlin.